Capturing & Calculating Expenses
A professional service firm's billing demands certainty. Clients must trust that their bill is an accurate accounting of services rendered, including administrative activities (i.e. copying and printing).

When too much manual note taking and data entry is required for cost recovery, two things often happen -- clients get mistakenly billed or, just as bad, underbilled. Likewise, with some clunky automated systems, users are tempted to use generic "admin" codes to bypass the cumbersome interface -- even when costs are billable.

Billback Advantage solves both these problems by creating a single-point-of-entry, automated system where costs are captured at the source. Meanwhile, because Advantage creates a documented trail and exports directly to the firm's accounting system, clients challenge expenses less. The resulting profit from formerly lost revenue adds up quickly.

Manual Cost Recovery Process
Cost recovery that relies on pen and paper reporting and data re-keying is an inefficient use of staff time and prone to inaccuracy. Likewise, an automated cost recovery system that doesn't provide the right tools can lead to too many manual steps and frustration.

The result is thousands of dollars lost in staff time or 'left on the table' with missed charge backs.

A better automated system requires an easy-to-interface for rapid staff adoption, a seamless link from your office hardware (i.e. copiers, faxes, and printers) through to your billing software, a simple way to enter one-time charges, and a better way to correct potential exception errors.

Billback Advantage frees your staff from the manual and captures more costs automatically, and more accurately, at their source. Happier staff and increased profits result.

Many Points of Transaction Data Entry
Clipboards by the copier, scribbled spreadsheets for courier charges, and crumpled receipts from the lunch caterer. Your firm has lots of points where expense data is captured and lots of people doing it. But, are they all doing it accurately and consistently? One thing is certain.

You need a system.

Billback Advantage provides the ideal expense management system for small to mid-sized professional service firms. The automated capturing and assignment of billable prints, scans, faxes, and copies to the appropriate client matter speeds the process and eliminates errors. The on-screen sundry interface allows for quick entry of costs associated with one-time client expenses (i.e. Chinese take-out). Finally, exception reporting makes quick work of correcting the rare miskeyed job code or unassigned cost.

Finally, an efficient, accurate, and easy-to-use system that's perfect for your firm -- Billback Advantage.

Cost Recovery System Reliability
Accurate data is the desired output of any cost recovery system -- manual or automated.

Manual processes may provide fair data for a small firm but, will always give room for error or missed captures. Likewise, many clumsy automated systems rely on bad processes and unreliable technology.

Billback Advantage removes the potential for human error and provides the most reliable automated solution on the market.

Advantage is built on proven software and is thoroughly tested to ensure maximum "up-time." Many clients report in surveys that they've never had to call the helpline because the system "just works."

Status monitors also alert system administrators when a system is experiencing a potential problem or due for a scheduled service patch upgrade.

The result is near zero down-time and more time capturing costs and increasing profits.

Managing Office Overhead
If you manage a professional service firm, you get scores of bills each month to show you all the things your firm spends money on. But, do you know exactly where and why each expense was incurred? Billback Advantage can help shed some light.

Billback Advantage goes beyond cost recovery to offer real expense management. Exceptional reporting tools tell you at-a-glance which divisions use more administrative overhead (like copies, faxes, and print)). And, it can tell you which clients are profitable and which strain the system. It'll also tell you which expensive machines are getting overused or misused (i.e. color when black and white would do).

Then, you'll have the data to make key decisions -- hardware placement and lease negotiations, billing rates per client, and partner's profit sharing levels.

Cost Recovery & Practice Management System Integration
Central to the success of any cost recovery effort is the automated system's seamless integration with existing accounting/practice management software. Billback Advantage connects to virtually every major one made for the legal and professional services industries.

Once connected, Billback Advantage does the rest. Many clients report more than 90 percent of recoverable activities going automatically to the billing system without need for any manual interaction. The other few percent (usually from use of generic "admin" codes or misallocation to a closed project) are quickly sorted with Billback's intuitive exception editor.

Spend less time capturing recoverable costs and less time producing more accurate invoices with Billback Advantage.