nQueue Billback's iA provides a workflow module to allow for seamless integration and real-time tracking of production statistics. Efficiency is created with Web-based job submission and job status notification reducing waste and improving staffing.

Firms that implement iA can experience significant improvements in job submission, tracking and expense recovery in its copy center. iA automates project intake procedures to allow better tracking of incoming projects and better management and monitoring of progress automatically, in real time. iA provides the firm with a better understanding of copy center operations and also provides an immediate impact in four key areas: job intake, workflow, operator production and delivery.

• Job Intake With iA, a user can fill out a job ticket online, check out the electronic version of the document from the firm's document management system and attach it electronically to the online form. The copy center can use its multifunctional devices to output and copy the job. The user never needs to leave his or her desk.
• Workflow iA's automated workflow can select the operator's next job. This optimizes the system, limiting deadline problems and allowing the firm to get more production from less staff and equipment.
• Operator production At each stage of the job (e.g., copy, bind, quality control), the operator can select the job ID directly from the MFD. iA Platform tracks all job productivity such as completion, beginning and end time and waste copies. With this information, both the facilities management and legal teams can always know the status of any job.
• Delivery iA tracks all completed work by when it left the center, the messenger responsible and the time and location of delivery.

With iA, the firm can manage its entire copy center to increase efficiency throughout the firm. Because all tracking is done in real time, the team can see complete information at any time.